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Some of the clients-facing roles are realtors, insurance agents, event planners, cashiers, receptionists, car salesmen jobs, commodity traders jobs, customer care representatives,
who require certain personality traits which can be combined with a standardized set of skill measures to provide clear indicators of probable success in such roles.
The core behaviour patterns required for such roles are – trust, tact, flexibility, focus, conformity, and empathy.
Most people in such jobs have direct client contact and are too often eager to tell clients about the product or services or approach the client on the opposite side of the table to make them understand and know about the offer.
Conviction - An untrusting employee will focus on the validity of the problem instead of finding a solution to an amendable problem for all the parties involved.
People with a low level of trust are often described as vigilant and sceptical, and those with a higher level of trust are unquestioning, optimistic, and uncritical.
Discretion - Tactful people can state their position without offending others.
Less tactful people are often direct and unrestrained.
Compassion - People with a higher level of empathy can understand the feelings of others, and those with a lower level of compassion may remain distant.
Discipline - Those with a higher level of conformity follow the rules, and those with a lower level are free-spirited and inventive.
Attentiveness - Focus is very important in providing customer service.
Regardless of distractions, the person in a client-facing position should be able to listen and efficiently deliver the job.
Flexibility- Companies in the service sector need to be adaptable and be able to use new approaches to be able to accomplish a job.
These traits are very important as they can help to enhance loyalty and sales. There has been a transformation in such roles due to a growing dependency on social media and online interactions, which have become more important in the current markets.
In such situations, the provider may not be physically present but should be able to convince the client through various technology-based techniques.
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