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About 4.6m cases of scamswere reported in the year up to March 2021, and the number continues to increase. Most bank customers felt they were exposed to risks and were not supported by the financial organisations.
In authorised bank transfers called APP, the customers do not have legal protection to claim a reimbursement for a loss. Therefore, the banks released an advisory to its customers to follow safety measures and not disclose passwords or PINs to anyone.
In addition, they have been asked not to assume the mails or phone calls as reliable or make payments in a rush.
Some people reported about the fraud on the phone to their banks or through webchat. Some fell for recovery frauds and were tricked into believing someone could help them get back their lost money for a fee.
In one case, a man impersonating a police officer conned an older adult to transfer money into his account. Such incidents have a long term impact on the customers who seek information and protection from banks.
In general, the customers lost £74 mn in 2018 through authorised fund transfers approved by them for non –existent goods or services. These were purchase scams where the caller impersonated as a representative from a reputable financial institution or a law firm, and he requested payment from the client.
In 2018, banks reimbursed those who lost to such frauds. However, later, a voluntary code was introduced where people who did not meet the expected standards could not get a refund. In addition, the banks have been authorised to refuse a refund for the customers' negligence.
The banks have advised customers to make sure they deal with a person whom they know. If you are not sure, call the bank or the police from a different phone number. Use phone numbers owned by other family members to call them to confirm the request.
The security questions asked by different banks can be different, but they never ask the customers to authorise by entering the PIN on the phone call.
Do not transfer money to a person you do not know and inform about such calls to friends and family.
The most common Scam Investments include :
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Read More About Protecting Yourself From Scams
Other common financial scams:
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Web: www.nationalcrimeagency.gov.uk
0370 4967622
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