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What it is
Any website, online service, phone call or text message that poses as a company or brand you recognise.
Any contact like this is designed to convince you to hand over valuable personal details or your money, or download something that infects your computer.
The three terms are all plays on the word ‘fishing’, in that the fraudsters fish for potential victims by sending emails, social media messages or text messages or making phone calls with urgent messages in the hope of persuading someone to visit the bogus website.
Spot the signs
How it happens
Phishing, vishing and smishing are done in many different ways. In the end, the aim is always to trick you into thinking you’re giving up personal information or making payments with someone you can trust, such as your bank, a government agency or a business or brand name.
The fraudsters will use your details to steal your identity, or simply take the money you’ve paid and break all contact.
You may find a website pretending to be a well-known company, organisation or service. The aim of these websites is to convince you that you’re using a real online service so that you hand over your personal or banking details or send money.
Phishing emails encourage you to visit the bogus websites. They usually come with an important-sounding excuse for you to act on the email, such as telling you your bank details have been compromised, or claim they’re from a business or agency and you’re entitled to a refund, rebate, reward or discount.
The email tells you to follow a link to enter crucial information such as login details, personal information, bank account details or anything else that can be used to defraud you.
Alternatively, the phishing email may try to encourage you to download an attachment. The email claims it’s something useful, such as a coupon to be used for a discount, a form to fill in to claim a tax rebate, or a piece of software to add security to your phone or computer. In reality, it’s a virus that infects your phone or computer with malware, which is designed to steal any personal or banking details you’ve saved or hold your device to ransom to get you to pay a fee.
Facebook, Twitter and other social media channels are also used to direct you to a spoof website. Fraudsters create accounts that have similar usernames and profile pictures to official accounts to trick you into thinking you’re dealing with someone you can trust.
Official accounts are ‘verified’ – they come with a checkmark icon next to their name, meaning they’ve proved themselves as the official company to the social media channel.
Some fraudsters will call your landline or mobile, pretending to be from your bank, building socity, a government agency or someone you do business with. This is known as vishing (voice + fishing).
Alternatively, they’ll send you a text message that asks you to reply with your personal or banking details, or to call or text a premium-rate number they have created to run up a large bill. This is called smishing (SMS + fishing).
How to report it
If Fraud has been committed report it to Action Fraud. For more advice and to raise any concerns, contact the Office of the Public Guardian.
Source - Action Fraud
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