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Electricity scam

Electricity frauds, or doorstep electricity meter credit scams, often involve offering cut-price energy for those using pre-payment meters.

Criminals use cloned keys to top up energy credit illegally. People are offered a cut-price deal on their doorstep, for example, £50 of electricity meter top-up for a cash payment of just £25. However, energy companies detect that they have not received payment for energy used, and the customer ends up paying for the energy twice – first to the fraudsters and then to their energy company.

The perpetrators of these electricity scams are believed to have links to serious and organised criminal activity, and electricity companies are urging their customers not to get involved.

More than 110,000 households have been affected by this crime already.

Customers of all the leading energy companies – including British Gas, EDF Energy, E.ON, npower, Scottish Power and SSE – have been affected.

Are you a victim of an electricity scam?

  • Someone has knocked on your door, offering you cut-price electricity for cash, and you have paid them.

What should you do if you’re a victim of an electricity scam?

  • Please report it to Action Fraud.
  • Call your electricity company to advise them about what’s happened.
  • You can report the salesperson to Consumer Direct by calling 08454 04 05 06.

Protect yourself against electricity scams.

  • Never buy your electricity from someone who knocks at your door. Electricity companies do not sell electricity top-up door-to-door.
  • Always buy your electricity from official outlets – PayPoint, Payzone and The Post Office.

How to report it

If Fraud has been committed, report it to Action Fraud. For more advice and to raise any concerns, contact the Office of the Public Guardian.

See also:
Doorstep fraud
Energy top-up scam
Electricity scam spreads nationwide

Source - Action Fraud

Date Published: Sep 19, 2023

Types of fraud

A-Z of fraud

To help understand which fraud you've been affected by, we've categorised them into an alphabetical list.

What is fraud and cyber crime?

Cybercrimes can be of two types. First, it can be cyber dependent, where the fraudsters use online devices to convince the victim to accept their offers.

Advance fee fraud

If you are trying to get a loan for a house or a car, they ask to meet the provider to get the financing arrangement and pay the finder's fee in advance.

Corporate fraud

Corporate frauds can be complicated, committed either by the firm or an individual. Nevertheless, it mostly involves cheating where the employee or the firm.

Individual fraud

There are many types of individual frauds related to advance fees, investments, insurance brokers, bogus tradespeople, Ponzi schemes, pension liberation.

Online fraud

Hence the number of cases of online fraud is increasing each year, and most such cases include – account takeover, direct frauds, or scams related domain names.

Identity fraud and identity theft

The criminal uses the stolen identity of another person living or deceased to conduct unlawful activities like obtaining goods or services in another's name.

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