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Doorstep electricity meter credit scams

Electricity frauds, or doorstep electricity meter credit scams, often involve being offered cut-price energy for those who use pre-payment meters.

Criminals use cloned keys to top up energy credit illegally. People are offered a cut price deal on their doorstep, for example £50 of electricity meter top-up for a cash payment of just £25. However, energy companies detect that they have not received payment for energy used, and the customer ends up paying for the energy twice – first to the fraudsters and then to their energy company.

The perpetrators of these electricity scams are believed to have links to serious and organised criminal activity, and electricity companies are urging their customers not to get involved.

More than 188,000 customers have been affected by this crime already.

Customers of all the leading energy companies – including British Gas, EDF Energy, E.ON, npower, Scottish Power and SSE – have been affected.

Are you a victim of an electricity scam?

  • Someone has knocked on your door offering you cut-price electricity for cash, and you have paid them.

What should you do if you’re a victim of an electricity scam?

  • Report it to Action Fraud.
  • Call your electricity company to advise them about what’s happened.
  • You can report the salesperson to Consumer Direct by calling 08454 04 05 06.
  • Visit the Top-up Safe website.

Protect yourself against electricity scams

  • Never buy your electricity from someone who knocks at your door. Electricity companies do not sell electricity top-up door-to-door.
  • Always buy your electricity from official outlets – PayPoint, Payzone and The Post Office.
  • Visit the Top-up Safe website for more information.

How to report it

If Fraud has been committed report it to Action Fraud. For more advice and to raise any concerns, contact the Office of the Public Guardian.

See also:
Doorstep fraud
Energy top-up scam
Electricity scam spreads nationwide

Source - Action Fraud

Date Published: Jul 21, 2018

Types of fraud

A-Z of fraud

To help understand which fraud you've been affected by, we've categorised them into an alphabetical list.

What is fraud and cyber crime?

Fraud is when trickery is used to gain a dishonest advantage, which is often financial, over another person.

Advance fee fraud

Advance fee fraud is when fraudsters target victims to make advance or upfront payments for goods, services and/or financial gains that do not materialise.

Corporate fraud

Corporate fraud can be any fraud committed against a business.

Individual fraud

Individual fraud could be any fraud that targets a person directly. Individual frauds can differ from frauds affecting businesses and other organisations.

Online fraud

Some fraudsters rely on the internet to commit their crimes. Learn about some different types of internet frauds that and how to protect yourself and get safe online.

Identity fraud and identity theft

Identity theft is when your personal details are stolen and identity fraud is when those details are used to commit fraud.
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