Distribution fraud

It happens when a supplier delivers products in the UK, often from European countries and is not paid for it.  The retailer seeking the products claim to be from a reputable supermarket or manufacturer based in the country, and they sometimes ask for expensive products like electrical, alcohol or foods. 

They may steal the logo and email address of a popular company to place the order. The value of the order can be very high, and they may ask for the delivery. 

In such cases, they call the driver of the delivery van midway while they are travelling and ask them to send the items to a different address that is not registered in the name of the firm. 

As the delivery is made, the criminals pick it up from the new address without payment, and the order invoice is sent to the firm. 

How Does It Happen?

• The supplier is contacted by a bogus firm that presents itself as a reputable organisation, and it places an order for goods or services sent to the UK, and the criminals pick these goods. The supplier does not get any payment for it. 

• The investigations have found a lack of reporting by the companies about such cases where innocent hauliers are employed by the criminals to transport goods across different regions, which raises the risk of an employee getting penalised for transporting illegitimate goods.

How To Protect Yourself?

Check the documentation, spelling, grammar and other details carefully in the mails or messages forwarded by the buyers. As English is not their first language, they often commit grammatical mistakes in their communications and documents.

• Check the authenticity of the emails and compare the domain names used by the firm. 

• Ensure the addresses and telephone numbers are authentic. 

• Check the company's reviews on the internet to find if it has been involved in placing any such orders or if the website has been cloned previously.

• Verify the order with the UK retailers and check the bank transfer records to verify the authenticity of the order and the delivery address or the warehouse facility.

• If any such incident is reported –Cancel the order immediately if the supplies have been sent. Tell the driver of the van to stop the delivery. 

• Try to get the real numbers of the firm and do not contact the bogus firm again. Keep a record of all the commutations, track phone calls, and report the crime to the regulatory bodies.