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Call centre fraud

It involves a fake sales team and representative calling clients to sell bogus products or services to acquire their personal and bank details to commit fraud. These calls use number spoofing to display a valid caller ID and appear legitimate (e.g. from a bank or HMRC).

How Does It Happen?

  • They impersonate an IT firm representative and claim they are from the helpdesk and need to access the client's device to repair or update it. 

  • They claim you are entitled to a grant and can claim it by providing some bank details. 

  • They want you to claim insurance for the recent accident. You should reject unsolicited callers and contact your insurance company on the numbers mentioned in your policy instead of replying to them. 

  • They ask the victim to pay unpaid HMRC bills or invest pension money into a unique high-profit overseas opportunity. 

  • They claim they are calling from a charity that needs your help to support the victims. 

  • They may ask you to renew the subscription for a channel and pay the bills through a crypto wire transfer or gift card. 

  • They contact you to offer help to get back the funds you lost in the scam. They will ask about the account details to transfer the lost investment money or ask you to pay a small fee to get the money back. 

Remember, all such anti-scam groups who ask for a fee to get back your lost funds are frauds. Do not engage in any such transactions.

How To Protect Yourself?

  • Do not reveal personal details like bank account details or Pins over the phone. You should hang up immediately if you feel harassed, pressured or threatened. 

  • Do not rush to divulge any detail to an unknown caller, and do not agree to time-limited deals. 

  • Register the number to telephone preference service and use call blocking to restrict unwanted numbers.

  • If you suspect the caller is a fraud, ring the organisation they claim to be from and ask about the employee. 

  • If you suspect a fraud, report it to the consumer protection agencies. Likewise, if you get any nuisance calls related to pension reviews, inform the police.

Date Published: Sep 13, 2023

Types of fraud

A-Z of fraud

To help understand which fraud you've been affected by, we've categorised them into an alphabetical list.

What is fraud and cyber crime?

Cybercrimes can be of two types. First, it can be cyber dependent, where the fraudsters use online devices to convince the victim to accept their offers.

Advance fee fraud

If you are trying to get a loan for a house or a car, they ask to meet the provider to get the financing arrangement and pay the finder's fee in advance.

Corporate fraud

Corporate frauds can be complicated, committed either by the firm or an individual. Nevertheless, it mostly involves cheating where the employee or the firm.

Individual fraud

There are many types of individual frauds related to advance fees, investments, insurance brokers, bogus tradespeople, Ponzi schemes, pension liberation.

Online fraud

Hence the number of cases of online fraud is increasing each year, and most such cases include – account takeover, direct frauds, or scams related domain names.

Identity fraud and identity theft

The criminal uses the stolen identity of another person living or deceased to conduct unlawful activities like obtaining goods or services in another's name.

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